1. Can you change the product after placing an order?
If your order has not yet been shipped, please reach out to us with the order number and information on the product that you would like to change to. If the price of the product you want to change to is higher than the originally ordered product, you are required to pay the price difference; if the price of the new product is lower than the originally ordered product, we will refund you the price difference.
If your order has been shipped, unfortunately, we cannot change the product anymore in delivery.
2. How to cancel an order?
If your package has not been shipped, please contact us as soon as possible to cancel the order, and we will refund you 100% of the order amount. Please note that we do not accept cancellations after the package has already been shipped. We apologize for any inconvenience caused!
3. I have received a damaged item.
We will try our best to deliver the products to you intact. However, if you receive a defective or damaged item, please contact our customer service team and attach an image within 48 hours upon receipt. We will offer you a full/partial refund or exchange service.
4. I have received an incorrect item.
If the item you have received is completely different from the order, please contact our customer service team and attach an image within 48 hours upon receipt. We will offer you a full/partial refund or exchange service.
5. How to send in your return?
If you dislike/are dissatisfied with the product and would like to return it, please contact us within 30 days upon receipt. Please note that your return must be undamaged, unused, and will not affect the reselling of the product. Upon receiving your return, we will refund you the order amount excluding the shipping costs.
① Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
② The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via [email protected]ydoll.com. We are not responsible for the consequences and costs of any unconfirmed returns.
In order to improve the quality of service, help customers and provide a premium shopping experience, Myrebornbabydoll provides the following terms of service.
Return/refund due to product quality issue
In case of quality problems, we provide replacement, refund or other compensation services within 45 days after receipt.
If the accessories are damaged or missed, we provide replacement or refund service within 30 days after receipt.
Products warranty policy
When you choose the option"+$5.99 for quality warranty for extra 90 days"，then you can enjoy quality warranty for extra 90 days and Return/Exchange Policy for 180 days.
VIP Service +$ 2.99
When you choose the option "VIP Service +$ 2.99", then you get VIP Service from us! We will make your order priority!
The fee charged at the checkout is the full fee and there will be no additional charges.
Make up the difference
You can replace higher priced products by making up the price difference before shipping.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
If you have any questions, please feel free to contact us via [email protected]
1.How long does it take to receive my parcel?
There are two shipping methods:
Items in the collection "Fast Delivery" will be shipped from our local warehouse in the United States. The general timeframe is:
Standard Delivery: 3-7days（It may be delayed for 3-5 days due to irresistible reasons such as the epidemic）
Items in other collection will be shipped from our warehouse in Hong Kong. The general timeframe is:
Standard Delivery: 8-12days（It may be delayed for 3-5 days due to irresistible reasons such as the epidemic）
Sorry for the long wait, but your doll will worth the waiting.
2.When will the order be shipped?
Order processing time refers to the time from when we receive your order to the actual shipment.
Upon receiving your order, we will conduct a strict quality inspection of the item to ensure satisfactory product quality before shipping. This process usually takes 2-5 business days to complete.
If there are multiple items in your order, the processing time may be extended to about 7 days. Also, the order processing time may also be affected by the inventory status or statutory holidays. Please refer to our shop's live announcement for details and updates.
We apologize for any inconvenience caused by these delays. Thank you for your patience and understanding.
3. What does the shipping cost?
For Standard Shipping United States (8-12days)
Shipping cost to the United States（Standard Shipping）: $18.99
Shipping cost to Canada（Standard Shipping）: $31.99
Shipping cost to Australia（Standard Shipping）: $18.99
Shipping cost to South Africa/Puerto Rico/Brazil/Mexico（Standard Shipping）: $35
Insurance fee(+$5) We will reship your package immediately at no extra charge if its reported damaged or lost
Free shipping over $129
4. Which countries do we ship to?
The countries we can currently ship to are: United States，Australia，Canada，United Kingdom，France，Germany，Norway，Netherlands，new Zealand，Switzerland，Japan，Malaysia，Singapore，Thailand，Russia，Korea，Czech Republic，Hungary，Philippines，Portugal，Poland，Denmark，Austria，Sweden，Belgium，Luxembourg，Greece，Ireland，UAE，Croatia，Mexico，Israel，Brazil，Italy，Spain，Finland
5. How to change the address after placing an order?
Before the item is officially shipped, you can always make a request to change the shipping address. Please contact our customer service via email: [email protected] and attach your order number and new shipping address/ We are at your service! Please note that after the item is shipped, we can no longer provide you with such assistance, and you will need to bear the costs of return and reship incurred. Thank you for your patience and understanding.
6.Duties & Taxes.
Please note all international packages may be subject to duties and taxes. Therefore, the destination country may charge customs duties or import duties once the package reaches the port. If this happens, our customer will be responsible for this part of the transport costs. If a customer rejects the package due to import duties and taxes, the customer is responsible for all return costs incurred including customs fee and handling fee
7. How to track my order?
2-5 days after your package is officially shipped, we will send you the tracking number of the package via email. There are usually slight delays of updates on international packages, so please be patient. If your delivery status has not been updated for more than 25 days, please contact our customer service email: [email protected] and our customer service staff will assist you!
8. The delivery status has not been updated.
If you find that the delivery status of your package has not been updated, please don't worry! Please contact our customer service email: [email protected], and we will do our best to assist you!
9. Delivery status shows that the package was returned to the place of delivery.
If you are notified that your package has arrived at the destination, please sign for it or go to the local post office to collect it as soon as possible. If you do not sign for the package timely, it may be returned to the place of delivery by the logistics service provider. In this case, the customer will bear all return costs, and this website is not responsible for any costs incurred due to this reason.