Return and Exchange Policy
1. Can you change the product after placing an order?
If your order has not yet been shipped, please reach out to us with the order number and information on the product that you would like to change to. If the price of the product you want to change to is higher than the originally ordered product, you are required to pay the price difference（Link to make up the price difference）; if the price of the new product is lower than the originally ordered product, we will refund you the price difference.
If your order has been shipped, unfortunately, we cannot change the product anymore in delivery.
2. How to cancel an order?
2.Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
3.Cancellation is not supported after an order has been placed.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
- Exchange & Return
3. I have received a damaged item.
We will try our best to deliver the products to you intact. However, if you receive a defective or damaged item, please contact our customer service team and attach an image within 48 hours upon receipt. We will offer you a full/partial refund or exchange service.
4. I have received an incorrect item.
If the item you have received is completely different from the order, please contact our customer service team and attach an image within 48 hours upon receipt. We will offer you a full/partial refund or exchange service.
5. How to send in your return?
If you dislike/are dissatisfied with the product and would like to return it, please contact us within 90 days upon receipt. Please note that your return must be undamaged, unused, and will not affect the reselling of the product. Upon receiving your return, we will refund you the order amount excluding the shipping costs.
☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
② The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via service@myrebornbabydoll.com. We are not responsible for the consequences and costs of any unconfirmed returns.