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1. Do you offer costomized service?

Sorry that we don't offer this service.

Note : Because private customization is very expensive , it cost more than $500 . If you can accept this price , please contact us , thank you !

2. what kinds of payment are accepted?

You can place an order on our web site and pay with PayPal or credit card.

3. How do i place my order?

  • Ordering online from Truly reborn dolls.com is easy !
  • When viewing the project , click on " Add to Cart " .
  • Once you have placed the items you need in your shopping cart , Simply click the " Continue checkout " buttons / buttoned .
  • You will then be prompted to log in to your account or create a new one .
  • And You will then be guided through the shipping address , shipping method and payment method .
  • Finally A confirmation email will be sent to your registered email address with your order content !

4. Why Did Not Receive A Confirmation Letter?

It really happens that some customer cannot receive the confirmation letter. The undelivered mail returned to sender via some unknown reason. Email us with the email address or name when you order.We will get back to you as soon as possible.

5. Does reborn doll have movable parts?

The arms and legs of the reborn doll can be removed and moved up and down . And our reborn dolls don't cry , blink , or pee .

6. Can i cancel /make changes to the order i just placed?

It is only possible to make a change to your order if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service team with your change /cancellation request details included.

7. Can the baby take a bath ?

Our reborn dolls are divided into Full Silicone and Cloth Body , and only Full Silicone babies with a complete silicone body can immerse in water .

The Cloth Body reborn dolls that is recommended to using a slightly damp towel . Gently wipe and avoid wetting the filling to prevent mold and mildew .

8. How long will it take to get my order?

We make your reborn doll after you ordered to make sure every detail.

It needs about 3-4 days' making time and 7-14 days shipping time .

9. How do we contact you for some questions?

Email: reborndollsgiftshop@custom-corp.com

Tel-Number: +1 2029258083